Internet and Broadband Benchmark Testing

Rating, Benchmarking, and Analyzing your Internet Services

You're paying a lot of money for Internet access. But are you really getting the service you're paying for? You can rely on anecdotal evidence and marketing claims, but what you really need are hard facts from a recognized leader in independent rating, measurement, and benchmarking analysis of Internet Service Provider (ISP) performance.

Lionbridge has perfected technology that provides our clients with a highly accurate analysis of Internet and Broadband services. These tests reflect what real organizations do, namely dialing up providers and accessing Websites.

We package this information for two different audiences:

• ISPs: The Internet BenchMark Service tells ISPs what their users (and optionally, their competitors' users) actually experience
• Enterprise companies: Our ISP Service Level Report tells companies what their ISPs (and optionally, other leading providers) are actually delivering

We also provide custom testing using the Internet BenchMark technology.

Internet BenchMark Service

No other source provides the wealth of data that the Internet BenchMark Service does. If you're an ISP who wants to know what your users actually experience, we package authentic, reliable, up-to-the-minute data on vital ISP performance areas. Because we provide a service and not just a report, our staff is available to help you interpret the data and turn it into action items that will increase your revenue and decrease your costs.

As an Internet BenchMark subscriber, you can use your monthly report to:

• Learn exactly what your customers are experiencing
• Differentiate your service in your marketing materials
• Understand more about your competitors' strengths and weaknesses
• Gain insight into your own network performance challenges
• Pinpoint problems in the local loop between your users' POPs and your service

Internet Service Level Report

The ISP Service Level Report provides:

• Detailed information on how your ISP performs from your company's perspective
• Information on the performance of other ISPs so you can compare vendors
• High-level, industry-standard ratings

To produce the ISP Service Level Report, our automated test beds dial up providers and access the Internet thousands of times over a two-week period each month. We capture a wealth of statistics about those calls, giving you an "outside in" picture of the services your ISP, and others, provide.

You can use an ISP Service Level Report to:

• Save money by minimizing productivity loss — if your employees can't connect to the Internet, they can't work and that costs you money
• Compare ISP performance for purchasing decisions so you get more value for your money
• Manage service level agreements (SLAs) so you can hold your provider to a contracted standard of performance
• Increase your negotiation leverage when Internet and/or Broadband performance does not meet your requirements

Your customized results will include:

• A professionally printed report that shows the ISPs you select ranked against the US Industry Average
• Electronic access (via CD as well as a secure Web area) to your report.

Custom Internet BenchMark Testing

In addition to our standard subscription reports, we also use the same underlying Internet BenchMark technology to create custom tests to meet your specific needs. We can, for example, test your Network Access Server or other parts of your networks from one or more of our test locations around the world.

Our custom Internet BenchMark tests, unlike the standard Internet BenchMark Services, are available without a subscription. You can order single tests, or work with us to design monthly tests that meet your specific needs; we'll produce a final report, showing the results of our tests, to your exact specifications.